Refund Policy

Due to the research nature of our products, we do not accept any returns or refunds under any circumstances; all orders are final and cannot be reversed.

Please note: Orders shipped to destinations outside of the UK are sent at the buyer’s own risk. If an order is seized, delayed, or rejected by customs, it will not be replaced or refunded.

Orders returned to sender due to incorrect addressing / missing house number cannot be collected.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 24 hours of receiving your order. We will assist you in arranging a replacement for the damaged or incorrect item. Photos of the product and packaging when contacting us is required for this process. Please note claims beyond 24 hours after receiving the item cannot be replaced.

Fraudulent Claims

 We reserve the right to refuse replacements or refunds if we believe a customer is acting fraudulently regarding damaged or incorrect product claims. All claims will be thoroughly reviewed, and we may request additional information or documentation to process the claim.

Contact Us

For any inquiries or issues regarding your order, please contact us on the ‘Contact’ page