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Have a question or need help?
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Please Note: we are unlikely to respond to enquiries that are answered in our FAQ (frequently-asked questions) below - please check below for possible answers to your enquiry.
FAQ
Q: Do you sell bacteriostatic (BAC) water?
Unfortunately we do not currently stock BAC (bacteriostatic) Water. You may find BAC Water widely available inexpensively from Amazon or other reputable suppliers.
Q: What is your delivery time?
For orders in the UK, our delivery time is 2-3 business days after order dispatch.
For international orders, our delivery time is 2-8 business days after order dispatch.
Q: Why does my delivery tracking say 'We're Expecting It'?
We tend to see our courier Royal Mail only updating the tracking to 'We've Got It' or 'In Transit' the night before delivery. Our delivery time is up to three business days after ordering, and we usually post orders the following day. Please contact us with your order number above if you haven't received an update three business days after ordering.
Q: Why do vials of different mg amounts have the same amount of powder?
Most vials will have the same volume of powder in the vial lyophilized whether it contains 1mg or 100mg. Lyophilized (freeze-fried) peptides are highly concentrated, and at the doses of 1-200mg, they become almost invisible. A bulking agent is added so that the freeze-dried powder can form a stable, visible cake instead of tiny fragile residue. This also helps protect the peptide during freezing, storage & transportation. As a result, regardless of the mg amount of the peptide in the vial, the volume of powder is always very similar since you are seeing the bulking agent added making it this size. This means a 200mg vial has double the concentration of peptide than a 100mg vial for the same powder visible.